Join Our Team

Client Care & Intake Coordinator (Full-Time)

Job Overview

We are seeking a warm, grounded, and highly organized Client Care & Intake Coordinator to join our team full-time. This role is central to the client experience and involves supporting families from their very first point of contact through their ongoing care journey. The ideal candidate brings a balance of strong administrative skill, emotional intelligence, and comfort working in a client-centered environment. Candidates with experience in intake, client conversion, sales, and working within a therapy, psychology, or allied mental health setting are strongly encouraged to apply.

Why Join Attuned Families?

Attuned Families is a Child and Family Therapy practice in West Toronto that specializes in addressing the root cause of social, emotional, relational, behavioural and school-related difficulties with the goal of helping families find connection, parents find peace and children thrive. In addition to working alongside a compassionate and highly skilled team of child and family-focused therapy professionals, Attuned Families offers a range of benefits, supports, and workplace resources. We are a team that is passionate about supporting children and families through prevention, early intervention and innovation. We have an excellent workplace culture and while we do serious work, we also love to have fun!

About the Role

The Client Care Coordinator will be responsible for delivering exceptional client service across all touchpoints, including intake, scheduling, front desk operations, and ongoing client communication. 

You will be the welcoming voice and presence for families accessing our services, helping ensure they feel supported, understood, and guided throughout their experience with us.  This role requires a confident communicator with prior experience in intake or service navigation, who can engage warmly and authentically with prospective clients. We are particularly seeking someone who is a self-starter, confident, relational, organized, and highly resourceful — someone who enjoys helping families feel supported while also being comfortable navigating tech, setting up and maintaining systems and logistics, and who is an excellent problem solver.

What you will bring to Attuned Families

• Exceptional customer service and communication skills

• A genuine ability to connect with clients in a warm, attuned, empathetic, and grounded way

• Calm, steady presence even in busy or emotionally charged situations

• Professional, compassionate, and solution-focused

• Strong sense of accountability and follow-through; takes initiative, self-starter, takes pride in their work

• A desire to support families and communities in the mental health space

Responsibilities

• Serve as the primary point of contact for prospective and current clients, providing compassionate, professional, and responsive customer care

• Respond to inquiries, follow up with leads, and support client conversion through thoughtful, service-oriented communication

• Schedule appointments and coordinate associate calendars efficiently

• Provide front desk and reception support (in-person, phone, email, text)

• Collaborate closely with clinical and administrative team members to ensure seamless client care

• Maintain accurate client records and data across system, maintaining confidentiality of sensitive information

• Support reporting and basic data analysis to inform operations and service delivery

• Process billing inquiries, payments, receipts, and insurance-related administrative tasks accurately

• Support continuous improvement of client experience and internal processes through data collection and analysis

• Set up, maintain and troubleshoot tech systems (i.e., Jane, Zoho Bigin, Squarespace, Google Workspace)

• Maintain the office spaces to ensure comfort and effectiveness for our clients and team

Qualifications & Requirements

• Diploma or degree in a related field such as Social Service Work, Social Work (BSW preferred), Psychology, Early Childhood Education, Child & Youth Care, Human Services, Health Administration, Sales, Business Administration, or a related discipline.

• Minimum 2–5 years of experience in a client care, intake coordination, administrative, medical/clinical office, or customer service role, ideally within a therapy, mental health, healthcare, family service setting or wellness practice.

• Experience & confidence in consultative, relationship-based approach to client care, including discussing services, matching client needs to supports, and supporting conversion from inquiry to intake in an ethical and relationship-focused manner.

• Strong comfort and adaptability with technology, systems, and digital workflows, including Excel, client databases, CRMs, scheduling platforms, electronic health records, text communication systems, and AI-supported tools. Experience using platforms such as Jane, Bigin, Zoho, or comparable systems is imperative.

• Ability to multitask and prioritize effectively in a fast-paced environment

• Availability to work both daytime and evening hours, with flexibility to accommodate client and organizational needs.

• French language skills are considered an asset.

Benefits

• Company events

• Extended health care

• Flexible schedule

Location: This is an in-person position at our 2150 Bloor St West office.

We get flooded with applications when we post positions. Therefore, we ask that you do NOT apply directly through this platform. We encourage you to apply by sending your resume and cover e-mail to info@attunedfamilies.com with the subject "I would like to join Attuned Families" and answer the following question in the body of the e-mail  “What do you believe people need most when reaching out for support or services for the first time?”.

Join our team of dedicated professionals committed to making a difference in the lives of children and families through exceptional therapeutic and multidisciplinary care!

Speech-Language Pathologist

Job Overview:

We are seeking a dedicated Speech-Language Pathologist to join our team. The ideal candidate will have experience with assessment and treatment of children and youth, work collaboratively with families and our multidisciplinary team, and operate through an attachment lens.

What you will bring to Attuned Families 

You are a Speech-Language Pathologist who demonstrates excellence in the following:

• Passion for supporting children, youth, and families

• Clinical approach rooted in attachment

• Ability to work autonomously AND collaboratively

• Self-reflection

• Commitment to professional growth and development

• Rapport building

Responsibilities

• Evaluate and diagnose speech, language, and communication disorders

• Develop individualized treatment plans tailored to each client's needs

• Provide therapy to clients in our offices and in their homes

• Collaborate with our team of professionals to ensure comprehensive care for clients

• Maintain detailed records of progress and treatment outcomes

• Remain registered and in good standing with your regulating body

Qualifications

• Master's degree in Speech-Language Pathology

• Valid state licensure or certification

• Experience working with paediatric clients

• Strong communication and interpersonal skills

• A client-centred, strengths-based, collaborative approach

• Ability to work effectively in a multidisciplinary team, and independently

Benefits

• Company events

• Group benefits plan (self-funded)

• Flexible schedule

Job Type: Full-time, Part-time, Freelance

Expected hours: No less than 10 per week, Monday to Friday and weekends as needed. As this is a contractor/self-employed position and has no guarantee of hours, most associates build up to providing 15-30 hours of direct client work per week.

Location: This position offers a hybrid arrangement contingent upon client need; in person hours will need to be offered in Toronto, ON.

Join our team of dedicated professionals committed to making a difference in the lives of children and families through exceptional therapeutic and multidisciplinary care!